Returning an order to EyesBright.com
At Eyesbright.com we want you to be completely happy with your purchase. Please find below information regards ways to return products to us.
Your right to cancel can be exercised in writing by post to:
Onezerosix Ltd T/A Eyesbright.com
Unit 16 Riverside Industrial Park
or sending an email to: firstname.lastname@example.org
I would like to return my order for a refund or exchange.
If you would like a refund for your order or to exchange your order for alternative goods, please contact us as detailed above within 7 working days starting the day after the day on which the goods were received.
Cost of returning goods
Returns sent by post are at your own cost, unless:
- we sent you the wrong product, or
- the item is damaged or faulty; or
- where you are returning a substitute or replacement product which you do not want to keep.
In which case a prepaid envelop will be supplied to for the goods return.
How long does a refund take?
We will refund the correct amount to your purchase card as soon as possible once we have confirmed you are eligible for a refund. It can take up to 5 working days for a refund, once made by us, to appear on your statement.
My product is faulty, what can I do?
If your product is faulty, please contact us on the above details and if requested by us you may be asked to return them to us for a full refund or exchange for replacements. We want our fashion accessories to arrive in perfect condition and if they don't we would like to be informed. When sending your products back to us please include a note with your name, address and full details of the problem.
Onezerosix Ltd TA eyesbright.com is not responsible for damages that might arise from wrong handling of coloured eye contacts, transit or cleaning agents, wrong application of the cleaning agents, exaggerated wearing times, staining and tearing of coloured eye contacts and wrong ordering information. Likewise, Onezerosix Ltd TA eyesbright.com is not responsible for goods supplied defective by the manufacturer. Onezerosix Ltd TA eyesbright.com is not responsible for the compatibility and the possible consequences of the goods supplied. Should your ophthalmologist or optician have advised you not to wear eye contacts, you must not use these contacts either. We explicitly recommend you consult an ophthalmologist or optician about how to handle the contacts appropriately. The contacts might not be suited to you, always ask your ophthalmologist or optician about this.