Frequently Asked Questions
Shown below are a number of questions and concerns you have contacted us about and answers to these. If you have a question please take a look through here to see if it has already been answered before contacting us.
Is ordering with EyesBright.com safe?
Yes, absolutely. Our website is secured using a Secure Sockets Layer which is certified by Thwate Inc, a leading online security firm. Your card details are not stored on our server and our payments interface is provided by SagePay. If you have any concerns over the security of your information or transaction, please don't hesitate to contact us.
Is it possible to track my order?
Yes. By logging in using the details you supplied during registration, you can keep track of your order to see what stage of delivery it is at.
I no longer require my order, how do I receive a refund?
We will happily refund any order once the items have been returned in original, un-opened condition to the address listed on our contact us page. We do, however, charge a £1.99 handling charge to cover our original shipping costs.
What if my lenses are faulty?
If your lenses are not received in perfect condition, you can return them to us, including all packaging, to the following address. Please also include a note with your name and address on our contact us page detailing the problem.
What marks of quality do your fashion lenses come with?
All lenses sold by EyesBright.com are ISA approved (ISA9001) and CE approved for use in the UK Europe. The complete range is also FDA approved for use in the USA.
What are the specifications of your cosmetic lenses?
The base curve of our EyesBright.com lenses is 8.6 and the diameter is 14.2.
Do I need to have a contact lens fitting to wear EyesBright.com eye accessories?
As our products are not lenses by definition (they are non-prescription plano lenses which do not alter your vision), you don't need a lens fitting consultation prior to wear. However, as the placement of an eye accessory such as these on your eye is something which should be done very carefully indeed; we always recommend you visit your optician for a lens fitting prior to wear - especially if you are a first time user.
Can I wear my lenses overnight?
No - never sleep in your lenses or prolong the use of lenses longer than is necessary. You can starve your eye of oxygen by doing this and cause damage. Always remember to take your lenses out before going to sleep.
How long will my lenses last?
EyesBright.com's range of eye accessories are designed for up to 30 days from opening use provided the lenses are well cared for, stored and handled properly. You shouldn't use the lenses any further 30 days from opening.
Are EyesBright.com's eye accessories actually contact lenses?
For the purposes of marketing and to enable our customer's to find what they are looking for our products could be marked as contact lenses, colour contact lenses, patterned lenses or cosmetic fashion lenses. We would like to point out that the range we stock are actually manufactured in accordance to cosmetic standards and are deemed in UK law to be a fashion accessory and not a contact lens.