Help Centre & Guides

Our help and advice section is designed to assist you with ordering, delivery and our returns process, along with frequently asked questions so you get the most out of your fashion lenses. We hope you’ll find the answer to your question, but if you have a query that’s not answered in the following pages, do not hesitate to contact us and we’ll do our best to help you out.

Order Tracking

All the help you need with placing your order & tracking it through your account section.

Returns

If you would like to return an order or have been sent faulty pair of lenses, please read our guide to retruns.

Delivery Information

All orders are despatched from our warehouse as quickly as possible. Find out about our delivery costs & times.

FAQ's

Do you have a question? We have answered a lot over the years! Please read the most popular FAQ's here.

Do you need any help?

If you cannot find an answer to your question in our FAQ section, please contact us using the form below:

Contact lenses help guides

When you first receive your fashion lenses, you’ll no doubt have a great deal of questions about how best to clean them and insert them, especially if you’re a first time wearer. While there’s no substitute for consulting a qualified optician, we’ve put together some guides to help you on your way. Please check them out below, or get in touch if you have any other questions. If you experience pain or are at all worried about your contact lenses, please consult your optician immediately. Have fun!

Preparation

Possibly the most important information of all – how to carefully prepare to insert and remove your contact lenses.

Keeping lenses

For safe and healthy use of our fashion lenses, it is essential they are kept clean and stored correctly. Read how to care for your lenses here.

Tips & Advice

If you are a first time or even an experienced wearer of lenses; our lenses tips & advice is well worth a read.

Useful guides

For more information and helpful guides on how to wear your new coloured contact lenses, take a look at our collection below. You will find all you need to know including fantastic costume ideas for theatre production, Halloween and so much more. Have fun with your fashion lenses!