Help Centre and Guides

Our help and advice section is designed to assist you with ordering, delivery and our returns process, along with frequently asked questions so you get the most out of your fashion lenses. We hope you’ll find the answer to your question, but if you have a query that’s not answered in the following pages, do not hesitate to contact us and we’ll do our best to help you out.

Order tracking

Help with tracking your order through your account section.

Returns

Should you have received an order you would like to return or have received a faulty pair of lenses, please read our guide to returning an order.

Delivery information

All orders are despatched from our UK warehouse as quickly as possible. For further information, please read about our delivery costs and times.

FAQ

Since launching the first version of EyesBright.com in 2003, we’ve answered a lot of your questions. For some of the more popular ones, please read our frequently asked questions.

Contact lenses help guides

When you first receive your fashion lenses, you’ll no doubt have a great deal of questions about how best to clean them and insert them, especially if you’re a first time wearer. While there’s no substitute for consulting a qualified optician, we’ve put together some guides to help you on your way. Please check them out below, or get in touch if you have any other questions. If you experience pain or are at all worried about your contact lenses, please consult your optician immediately. Have fun!

Inserting contact lenses

Possibly the most important information of all – how to carefully prepare to insert and remove your contact lenses.

Keeping your lenses clean & storing

For safe and healthy use of our fashion lenses, it is essential they are kept clean and stored correctly. Read how to care for your lenses by cleaning and storing them properly.

Do's & Don'ts

If you are a first time lenses user or even an experienced wearer of lenses; our lenses tips & advice is well worth a read.