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Frequently asked questions |
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| Shown below are a number of questions and concerns you have contacted us about and answers to these. If you have a question please take a look through here to see if it has already been answered before contacting us. |
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| Is ordering with EyesBright safe? |
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| All our online orders are handled using 128-bit encryption that ensures all your details are safe. We do not store your credit card details on our servers. |
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| How do I place a purchase? |
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| To make a purchase, simply browse our products, and then click "add to cart". If you are a new use you will be required to register which involves submitting a few details about yourself. You will then be logged in and ready to proceed to our secure payment area. You need to register in order to track your order. |
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| How long will my order take to be delivered? |
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| All orders are despatched within 1-2 working days from our office in the UK via First Class Royal Mail unless the ANC courier delivery option has been selected whereby we endeavour to despatch your order within 24 hours. Overseas orders are sent via standard AirMail. Delivery times vary slightly, but we aim to ensure all orders are delivered within 7 working days within the UK and 14 working days overseas. ANC Courier orders are sent on a 2 working day service. If for some reason we are unable to deliver within this time, we will contact you to let you know when to expect them. In cases of unacceptable delay, we will offer a full refund. |
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| Is it possible to track my order? |
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| Yes. By logging in using the details you supplied during registration, you can keep track of your order to see what stage of delivery it is at. |
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| I no longer require my order, how do I receive a refund? |
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We will happily refund any order once the items have been returned in original, un-opened condition to the below address. We do, however, charge a £1.95 handling charge to cover our original shipping costs.
EyesBright.com Returns
onezerosix Ltd
Wisteria Court, Westhill Farm
Wenham Road
Ipswich
Suffolk
IP8 3EY
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| What if my lenses are faulty? |
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If your lenses are not received in perfect condition, you can return them to us, including all packaging, to the following address. Please also include a note with your name and address detailing the problem:
EyesBright.com Returns
onezerosix Ltd
Wisteria Court, Westhill Farm
Wenham Road
Ipswich
Suffolk
IP8 3EY
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| How can I contact you? |
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| If you need to get in touch, send an email to info@onezerosix.com. Alternativly, click here to view our contact details. |
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| What comes with an order? |
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| All our coloured contact lenses are sold as pairs and come in small jars with cleaning fluid. This is not, however, Saline Solution, which is required to wash & soak the lenses with before wear. The solution can be purchased seperatley. |
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| What is your privacy policy? |
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| Eyesbright will not disclose users information to third parties. If you opt-in to being contacted about EyesBright products on registration, we may contact you via email regarding new products or offers. You can subsequently unsubcribe from this service by sending an email to info@onezerosix.com with the word 'unsubscribe' in the message bar. |
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| Can you ship internationally? |
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| We can ship almost all countries, but can only accept payment in either British Pounds (GBP), US Dollars (USD) or Euros (EUR). |
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